There are situations in life that have you stumped . I have several of those at the moment. One in particular will be the focus of this post.
I deal nightly with someone who is so very angry. They have deeper issues than I wish to go into here.
They often ask for services that we do not provide and see it as a personal attack. It isn’t, we try to appease them but it seems to back fire. When we ask questions we are required to ask we get yelled at and cursed.
I want to be kind and I try but they have the ability to speak to you like you are an underling. Last night they snarkily referred to me as “Humble Servant”, then proceeded to yell at me.
When approached with that much hostility, everybody tends to have a negative response but I have been praying about this.
I let them have their rant and never spoke. When they finished, my response was okay. No argument, no point in that. I did not try to reason. They are not in a place a place in their life where they can not be reasoned with. Perception is reality.
During the second call of the night, they yelled at me, they accused me of not doing my job and wanted some information. I looked up the information on the web and gave it to them. I didn’t tell them that it would not be helpful, not my place. I did so calmly, I did not get flustered, in an even voice I read off the information on the screen.
When they heard the tone, their whole attitude changed. They explained that it had been a rough time for them. I sat there and I let them talk. See they just want someone to listen.
I never offered advice, not in my scope of duties to do so.
Something occurred to me as well I was talking to them, they are angry at life and the people who sit in my chair are easy targets. Someone is there 24/7. It is easy for people to blame us for their pain.
I know what pain feels like, I never took it out on others, I punished myself until I learned to cope with it and then learned to love myself just for who I am.
It is how you see the world. Some people see pain as an attack, some see it as a chance to grow because it is as complex and as simple as I said before perception is reality.